Privacy Policy

1. Introduction

Renwer ("we", "our", or "us") operates the Renwer platform, including our website at renwer.com and the Renwer application at app.renwer.com (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Account Information

When you create an account, we collect your username, email address, and password (stored as a cryptographic hash). You may optionally provide a display name, avatar, date of birth, and phone number.

Messages and Content

We store messages, files, and other content you send through the Service in order to deliver them to intended recipients and provide features such as message history and search. When you enable end-to-end encryption for a conversation, message content is encrypted on your device before transmission and cannot be read by us.

Device Information

We collect information about the device you use to access the Service, including your IP address, operating system, browser type and version, and hardware details such as available microphone and camera devices.

Usage Data

We collect information about how you use the Service so we can better develop and improve it. This includes the servers and channels you participate in, the activities you engage in, and the features you use.

Voice and Video

Voice and video streams are transmitted in real-time through our infrastructure and are not recorded or stored by us.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Deliver messages and content to intended recipients
• Authenticate your identity and secure your account
• Send you service-related notices (e.g., security alerts, account notifications)
• Detect, prevent, and address abuse, fraud, and technical issues
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With other users: Your username, display name, avatar, and online status are visible to other users in servers you join or conversations you participate in.
• Service providers: We may share information with third-party service providers that assist us in operating the Service, subject to confidentiality obligations.
• Legal requirements: We may disclose information if required to do so by law or in response to valid legal process.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS), encrypted storage of credentials, and access controls on our infrastructure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account information for as long as your account is active. Message content is retained until you or a server administrator deletes it. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it by law.

7. Your Rights

You may:

• Access, correct, or delete your personal information through your account settings
• Request a copy of your data by contacting us
• Delete your account at any time

8. Cookies

We use essential cookies and local storage to maintain your session and preferences. We do not use third-party tracking cookies or advertising cookies.

9. Children's Privacy

The Service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on the Service or sending you an email. Your continued use of the Service after the effective date of a revised policy constitutes acceptance of the changes.

11. Contact Us

If you have questions about this Privacy Policy, contact us at [email protected].